RETURNS / WARRANTY / REPAIR
Returns Policy and Warranty for Inflatable Products
Clear support rules for repairable inflatable products, product-specific records, custom builds, and order-confirmed accessories.
Inflatable products are different from ordinary small accessories: pressure, valve handling, training surface, water use, storage, and setup conditions all affect performance. TUMBLOX reviews every return or warranty request with order details, product category, photos, and use context.
Before you return
Contact TUMBLOX support before sending any item back. Unauthorized returns may be rejected, delayed, or returned to sender. Provide your order number, clear photos or video, product label, valve area, seams, and issue description.
Custom and OEM orders
Custom size, color, logo, print, packaging, private-label, wholesale, and OEM/ODM orders are reviewed case by case because they are made to confirmed specifications. Non-defective custom goods are usually not returnable after production begins.
Warranty review
Warranty support may cover eligible manufacturing defects in seams, valves, D-rings, handles, or material bonding. It does not cover misuse, over-inflation, sharp objects, chemical exposure, improper storage, unauthorized modification, or normal wear.
Repair first
Many PVC drop-stitch and inflatable items can be repaired with patches, valve tools, or replacement accessories. If repair is practical, TUMBLOX may guide patching, valve tightening, or component replacement before considering return freight.
Refund timing
Approved refunds are processed after inspection or agreed resolution. Original payment method, Airwallex processing, bank timelines, and freight deductions can affect posting time.
Safety notes
Stop using a product that leaks rapidly, bulges, shows seam separation, or no longer holds safe pressure. Do not exceed the maximum pressure shown on the product page, manual, label, or quote.